RETURNS:
We want you to be delighted with the jewellery you buy from SPA Zodiac Jewellery and therefore, we have a no-fuss returns policy. This means that if, for whatever reason, you wish to return an item you have purchased you may return it within 14 days of receipt for a refund or exchange.
CONDITIONS FOR RETURNS FOR EXCHANGE OR REFUND:
- The returned Item(s) must be unused and undamaged
- All items should be returned in a re-saleable condition, including the original box, tag and ribbon.
- The returns note is completed and returned with the items.
We regret that we are unable to offer a refund for items that are not returned in these conditions and within the time frame stated above and they will be returned to you.
REFUNDS AND EXCHANGES:
Refunds will be issued via the original method of payment within 30 days of our receipt of returned goods.
Please note exchanges are subject to a return postage cost of £2.95 per item to send the replacement item to a UK address (international delivery costs apply depending on the destination). We will contact you to take payment once we have received your item(s).
We can only despatch exchanged items after the returned goods have been received. However, if you have seen something online and you don’t want to wait, you can make your purchase online and send your unwanted item back to us, as long as the returned item(s) are within our conditions for returns and exchanges and returned within the time frame stated above under RETURNS.
We advise that exchanges generally will take 7-10 working days from our receipt of your goods to despatch, however, during busy periods of time this may be extended and you will be advised accordingly.
RETURNING YOUR PURCHASE:
Simply repackage the unwanted jewellery in its original packaging and post it back to us along with the completed returns form. The returns form can be found in your original package.
All customers will have to arrange their own paid returns postage and we advise you to retain a proof of posting.
UK & INTERNATIONAL RETURNS
Send to:
SPA Zodiac Jewellery
No. 1 Sydenham House
456 Babbacombe Road
Torquay
TQ11HW
UNITED KINGDOM
REPAIRS:
All SPA Zodiac 925 sterling silver jewellery comes with a 12 month warranty from the date of purchase with the exception of corded jewellery which comes with a 6 month warranty from date of purchase. Please note items must be returned in their entirety along with proof of purchase to be repaired or replaced under warranty. SPA Zodiac Jewellery warranty does not cover lost or stolen items.
Items out of warranty will be subject to a repair charge. Quotes can be obtained by contacting info@spa-zodiacjewellery.com
Repairs can take up to 2 weeks from receipt however, please note during busy periods such as Christmas, repairs can take longer.
RESTRINGING SERVICE:
We are able to offer a restringing service for our beaded jewellery. Please contact info@spa-zodiacjewellery.com for further details.
