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TERMS & CONDITIONS & PRIVACY POLICY

Cookies on SPA Zodiac Jewellery

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to these cookies if you continue to use our website.

              

Terms and Conditions

Making a purchase

We’ve tried to make it as enjoyable and easy to buy beautiful sterling silver jewellery with gemstones from SPA Zodiac Jewellery. We hope you enjoy browsing our online store and when you find a bracelet that you love, simply click on ‘Add to cart’. You can then either continue shopping, or click on ‘Checkout’ to complete the simple purchase process.

We accept all major credit cards with payment being made via a Secure (SSL) interface using Stripe or Paypal, our payment service providers (PSPs).

General

The Seller is SPA Zodiac Jewellery. The Buyer is any person or company who buys or has agreed to buy goods from the Seller.

Goods mean any goods provided by the Seller in accordance with the Sellers standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sale of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Sellers right to enforce these Terms & Conditions on any further occasion; no Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

Force Majeure

SPA Zodiac Jewellery will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond SPA Zodiac Jewellery’s reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

Faulty goods

If any goods are found to be damaged on delivery or appear to be faulty please contact us immediately before returning anything. We can then provide a return authorisation and record the fault.

Goods are to be returned by the customer and must be sent by a carrier or postal service of sufficient value cover and in sufficient packaging as to protect the product. In transportation this method must also obtain a signature on delivery. Unfortunately we cannot accept liability for goods unless or until signed for by authorised personnel of SPA Zodiac Jewellery at our named official address by registered post.

Credit card security

Credit card numbers are not held on this website. A credit card number will be requested only when within the secure (SSL) area of our Payment Service Providers. See Security and Privacy for more information.

Privacy Policy

With effect from 25th May 2018 to reflect GDPR changes.

SPA Zodiac Jewellery has developed this Privacy Policy to explain how we collect data when you use this website or contact us via email, letter, telephone, or social media.

If you have any questions that are not addressed in this policy please contact us by emailing info@spa-zodiacjewellery.com

SPA Zodiac Jewellery does not disclose the buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes.

What Data do we collect?

When you use our website we collect data about you in the following ways:

  • Personal data about you if you subscribe to the website – When you subscribe with us, we will collect Personal Data as necessary to maintain and manage your account. In order to create an account, we will require you to inform us of your name, postal address, telephone number and email address.  As an account holder we collect a history of orders with products sold and revenue spent.

  • Personal data about you if you transact as a guest -– When you place an order with us, we will require your name, postal address, telephone number and email address in order to supply you with the services and products advertised on our website.

  • Ordering as a guest or with your account - If you place an order you may request that the fulfilment is delivered to another address. We therefore capture the delivery address for order fulfilment.

  • Transaction personal data collection – When you order online and pay using the services offered at checkout, to make payment from merchants to process payments, we collect information about the transaction, as well as other information such as amount paid for products and merchant information to complete the transaction, device information, technical usage data and geo-location information.

  • If you request astrological information we will collect your name, date, time and location of birth in order to fulfill our service to you.

  • If you enter a SPA Zodiac Jewellery competition we collect your name, postal address, email address and phone number on occasions.

  • To the best of our knowledge no personal identifiable data unless requested and opted into is shared with any third parties – excluding payment gateways.

  • Should you contact us via email, telephone, letter, or social media, we may collect data to be able to provide you with a service or product. The data collected in these circumstances are subject to the same policies as set out here. 

Profiling Data

SPA Zodiac Jewellery profiles personal identifiable data when you enter a competition online. The date of birth is collected together with name, address, email and phone number. The SPA Zodiac Jewellery business gains demographical insights by reporting on the ages of the entrants to the competition. This information is for insight only and is not used in any other way.

How do we collect your data?

The data we collect is provided to us during the order process or if you contact us via email, letter, telephone, social media or enter a competition.

In addition to this, we also collect data using Cookies. Cookies are small files stored on a user’s computer. We use cookies to ensure our website works efficiently; for example, to remember if you have logged into your account between page views. These cookies are typically removed or cleared when you log out. Some cookies are essential to ensure that your order is remembered between pages so that it can be processed properly.

Third party Cookies

In some special cases we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Our website uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. The cookies allow integration with social media sites such as Facebook and Instagram, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Why do we collect data?

We use the information that we have collected from you to ensure that we are able to provide the services and products as requested by you.  To manage our business needs such as monitoring, analysing and improving services and the websites functionality and performance.

In addition to this we also use your information to assist you with queries relating to services or products or if we have made any changes to our website, services or goods.


Where you have consented to a subscription to our site we may provide you with information relating to other products that we think might be of interest to you. Information includes the launches of all new collections and Sales, any promotional information including competitions and other emails relating to products or services.

Who do we share your data with?

When using our website, we share your interaction on the SPA Zodiac Jewellery website with the following trusted third parties through the use of cookies.  See the section on Third Party Cookies.

  1. Google Analytics

  2. Facebook

Google Data Privacy and Security Policy https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

Facebook Privacy Policy

https://www.facebook.com/business/gdpr       

If you enter a competition run by SPA Zodiac Jewellery, we will only share your data with third-parties if you have consented for us to do so at the time of entering the competition.

Storing of your data:

We will retain the data provided to us during an ordering process for as long as legally required, which is a minimum of 7 years. We may retain the data collected for longer than legally required if it is in our legitimate business interests and not prohibited by law. We will not use your data to contact you regarding marketing unless you have consented to it.

Cookies are typically removed or cleared once you have logged out of our website.

The data collected via our website is held on a server which is subject to GDPR compliancy. 

How do we protect your data?

In order to protect your data we have many technical and physical measures in place to provide reasonable protection against loss, misuse, unauthorised access, disclosure, and alteration. These measures include but are not limited to firewalls and data encryption. 

What are my rights?

Under GDPR laws, you have a right to access, rectification, restriction, opposition, erasure and data portability. Please contact us should you wish to exercise these rights by emailing info@spa-zodiacjewellery.com

How do I remove my consent?

You can withdraw your consent at any time and free of charge. Should you wish to change the communications you receive from us please email info@spa-zodiacjewellery.com where our Data Officer will be happy to help you.

 What can I do if I am concerned?

We hope that you are confident in the way that we handle your data however, if you have a concern please contact us at info@spa-zodiacjewellery.com where our GDPR Officer will be happy to help you.

If you are not satisfied by the way in which we address your concerns, you have a right to lodge a complaint with the Supervisory Authority for data protection in your country.

Law

This contract shall be governed by English Law.

Delivery and Returns

For information about delivery and returns please refer to our Delivery and Returns information.